Frequently Asked Questions

How secure is your shipment?

We ship all of our packages directly from our store in unbranded, discreet padded envelopes or boxes. All packages are insured by the US Postal Service and our jewelry store insurance company for complete coverage and peace of mind.

What is your refund policy?

All in-stock items are returnable within 30 days of purchase as long as they are unaltered and in like new condition. We will inform you before shipping out if an item is non-returnable, there will be no surprises. Non-returnable items include custom or altered (including sized rings) pieces, or items that need to be special ordered for you. We make an effort to keep all of our store pieces in-stock, you will be notified if an item needs to be special ordered.

All returned items must have a return authorization written on the outside of the package, any package that has not been authorized for return will be refused and returned to sender. Please call or email for an return request within 30 days of your purchase. We are unable to refund any shipping costs. If you have any questions regarding our return policy, please call us at 815-235-3169 or email

I am in the market for an engagement ring but don’t know where to start, can you assist me with this?

At Frank Jewelers, we have a large variety of engagement rings available for any and every budget. Having helped thousands of customers select engagement rings over the years, we can help you take any hints she’s given, no matter how small, and match them with a style you’ll both love, at the price that works in your budget. After a 30 minute consultation, you’ll understand all the options available to you so you can be confident in your purchase. You can book your consultation and speak with an expert here.

Do you offer written appraisals on your products?

We are happy to provide you with a free, written insurance appraisal for any item purchased from us.

Can I design my own ring?

If you can imagine it, chancer are we can create it. At Frank Jewelers our custom designed engagement rings, wedding bands, and fashion jewelry items are crafted by a team of highly-trained professionals completely on-site in our state-of-the-art showroom. Our custom design team will work closely with you to make the entire design process simple, easy, and even fun. To discuss the design you had in mind, book a free online consultation to speak with expert diamontologist, Blake Fontana, today.

Do you offer jewelry repair?

With over 70 years of experience in jewelry repair, you can maintain your peace of mind knowing that the work conducted on your valued piece of jewelry is done completely in house, at our state-of-the-art repair center. At Frank Jewelers, we have two full time jewelry repair specialists who work directly on-site at our Illinois location.

Why should I choose Frank Jewelers?

The #1 factor that separates us from other jewelry stores, is our 100% transparency when working with our customers. Your emails and phone calls are always answered by an owner, or full-time store employee. As a family owned and operated business for over 75 years, we understand the importance of building trust and integrity amongst our customers. Your satisfaction is our priority, simple as that. Our reviews speak for themselves, take a look at what our valued customers have to say about Frank Jeweler’s here

Are There Lifetime Upgrades ?

We get it—your tastes can change over time. So if one day you decide to upgrade your purchases, we make it easy. All Frank Jewelers diamond jewelry comes with Life Time Full Value Upgrades on any main center diamond.

We’ll apply the original purchase price of your diamond to the regular price of any new diamond of greater value. This policy applies to solitaire necklaces, diamond studs or engagement rings.*

If you have any questions, please call 1-815-235-3169 or email We’d love to answer any questions and walk you through the trade-in process.

*Upgrades must be made on a purchase at least 50% greater in value than your original diamond. New settings will incur an additional charge. You may use your existing setting and Frank Jewelers will do all necessary labor free of charge.

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