Customer Service

We at Frank Jewelers believe that customer service and satisfaction before and after a sale is the foundation of our business and central to our relationship with our customers. We would love to hear your valuable suggestions, comments and questions concerning our services and products.

Our Store Location

Frank Jewelers
19 E Stephenson St
Freeport, IL 61032

Tel: (815) 235-3169

Mon - Fri: 9:30am - 5:30pm
Sat: 9:00am - 4:00pm


For any assistance with products, orders or customer service issues, please call us during our business hours at:

(815) 235-3169.

By Email
Please Email us with your comments or questions at Your queries will be answered usually within 1-2 business days.

Your Online Account

We ask you to create your personal Online Account at our Website to avail all our Online Services. For creating your personal Account, please register on the website by filling an online registration form. Registration with Frank Jewelers is a simple process and takes only a few minutes. You will need to enter your Name, Email Address and Password to create an Account. This will also be used as your Login Information. Your Mailing Address will be required only if you request a printed copy of our Flyers & Brochures.

Creating your personal account with Frank Jewelers entitles you to avail all our services such as ECatalogs, Email a Friend, your own personal Wish List and receive emails and promotions from Frank Jewelers. Creating an Account with Frank Jewelers is subject to the Terms of Use and Privacy Policy posted on the Frank Jewelers Website. It signifies that you have read our Terms of Use and Privacy Policy and agree with them.

Your Privacy & Security

Frank Jewelers takes every necessary step to ensure your privacy and security. We are committed to make your every visit a safe and pleasant experience. You are advised to read our Privacy Policy and our Terms of Use carefully and check periodically for any changes and updates. We do not share your private information with any third parties, unless it is required for billing or legal reasons. For convenience we provide links to other websites, before visiting these websites, please review their privacy policy and terms of use. We do not take responsibility for the content or policies of those websites.

Jewelry Education & Care

Frank Jewelers shares our experience and knowledge with our customers in helping them to select the perfect diamond, gemstone or jewelry style for their needs. It is always confusing when you have so many different qualities, colors and styles to choose from. We try to make this choice as relaxing and simple as possible. The many choices of metal, karat, quality, color, cut, carat weight, style are all difficult factors to decide. Our Jewelry Experts & Education Center will make this process easier.

From our Education section you can get practical tips on jewelry purchasing and other related topics. Here you will find information about diamonds, gemstones, precious metals, jewelry, and different settings & finishing that will assist you in selecting the perfect design of your dreams. The Glossary pages contain many of the technical terms and phrases used on our website.


Frequently Asked Questions are based on the comments and queries that we receive from our customers. We have tried to answer many of the most commonly asked questions relating to our website and your jewelry needs.

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