Shipping policy
Shipping Policy
Thank you for shopping with Frank Jewelers! We are dedicated to providing you with a smooth and reliable shipping experience. Below, you will find information on our shipping process, estimated delivery times, and guidelines for tracking your order.
Order Processing Times
All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed after 2 PM will be processed on the following business day. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Options
We offer a range of shipping options to best meet your needs. Available shipping methods will be displayed at checkout, along with the associated costs and estimated delivery times. Our options may include standard, express, and overnight shipping.
Shipping Availability
We currently ship to addresses within the United States. For international shipping, please contact us directly to inquire about rates and availability.
Estimated Delivery Times
Delivery times vary depending on your selected shipping method and location. Please note that estimated delivery times are calculated in business days and may vary due to factors such as carrier delays, holidays, and inclement weather.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number, allowing you to track your package's progress. If you do not receive a tracking email, please contact us, and we will be happy to assist.
Shipping Issues and Undeliverable Packages
If a package is undeliverable due to an incorrect address or any other delivery issue, please contact our customer service team at contactus@frankjewelers.com to assist in reshipping or addressing the issue.
Lost or Damaged Packages
In the rare event that a package is lost or arrives damaged, please reach out to us at (815) 235-3169. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at (815) 235-3169